We have notes the answers to most asked questions below. If your question isn't listed and you still require help, please contact one of our dedicated customer care advisors on


All orders are generally processed and dispatched on the same working day if they are placed before 12pm GMT. If your order is of high value, we may reach out to you for some extra info so this can slow down processing. If you have placed an order during our busiest periods such as release days, sales or holidays, orders can take 5-7 working days to process 

Pre order items are labelled in the product title and description. These items are specially made to order so can take approximately 4-6 weeks to produce. In most cases, orders do ship quicker and our customers always say the wait is worth it! Please only contact us for an update when this time has passed.  
Unfortunately, once orders have been placed, sizes and items are non amendable. Please be careful when selecting items and placing in your shopping bag.

Unfortunately, once orders have been placed, we are unable to make any price amendments. Special offers and discount codes are only valid for a selected period and should be used when placing your order.



All our packages are handled through DHL Express GoGreen. Please visit the Shipping Page to find all information on options available to your country. Processing and shipping times around busier periods of the year such as Release Days, Holidays and Sales can take 5-7 business days. (yes we get super super busy!)

Yes, we do! Generally, we deliver to most countries and locations. There a very small number of remote locations DHL do not operate in. If you are unable to checkout to your location, please contact us to see what other options may be available.

All our shipping fees do not cover any taxes and or import duty fees that are applied by the country you are shipping too. Usually these are only charged when the order value is over your countries threshold. Each country has a different threshold limit, for example for the USA, only orders over $700 will incur taxes. In this scenario, we would recommend splitting your orders so each has a lower value.

As the UK is also no longer in the EU, countries within Europe may also be subject to fees. BBXBRAND can not take responsibility for these fees and any packages returned or rejected due to unpaid taxes will result in return shipping fees being deducted.


Yes, we do! We accept returns on full priced items if a request is made via the returns portal within 14 days of shipping. Please note, we cannot accept returns outside of the 14 days, and they will be sent back to you. We also advise you check our full refund policy from our site help pages.

You can request a return by visiting the returns centre portal within 14 days of shipping your order. You can find the link to this on our site footer or by scanning the QR printed on the labels attached to your garment.

Full priced items can be returned for a full refund. Any items that have been marked down on sale or purchased using a sale discount code can be returned for store credit only. Any items purchased on pre order, can only be returned for store credit also. Any sample sale items are final sale and can not be returned for refund or store credit. We also advise you check our full refund policy from our site help pages.

Unfortunately, we don't currently offer return shipping labels and all return shipping costs will be the responsibility of the customer.

Currently, exchanges are processed through our returns centre. Once you have entered your details successfully, you can select the option to replace with same item. Please note exchanges cannot be made for items of a different style or colour.

We aim to process returns within 5-7 working days of being received back in the warehouse. This time can vary in busier periods. You will receive an email confirmation once your refund/credit note has been processed. It will appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back to your account.  


Orders placed before 2 PM GMT Monday - Friday will be processed on the same day providing all security checks are passed. Our shipping partners are Fedex or DHL (both express services)

Please allow additional time for processing on and around release days, holidays and sales. Due to the high volume of orders in these times, processing can take 5-7 working days. Estimated shipping times will then be effective. Please note this excludes any items which have sepcific lead times

UK Express - 1-2 business days
UK Express BEFORE 12
USA Express - 2-4 business days
Europe Express - 1-3 business days
ROW Express - 2-5 business days

Full shipping information

All full priced items can be returned for a full refund when requested within 14 days of shipping. All pre order, outlet, discounted and items where a discount code has been used are only eligible to return for store credit within 14 days of shipping.

Full returns policy.