Frequently Asked Questions

ORDERS


All orders are generally processed and dispatched on the same working day if they are placed before 12pm GMT. If your order is of high value, we may reach out to you for some extra info so this can slow down processing. If you have placed an order during our busiest periods such as release days, sales or holidays, orders can take 5-7 working days to process

Pre order items are labelled in the product title and description. There items are specially crafted and made as per your order so can take approximately 4-6 weeks to ship. In most cases, orders do ship quicker and our customers always say the wait is worth it! Please only contact us for an update until this time has passed.

Our items are created for exclusivity so limited quantities per style are available. Most pieces will not return however, variations, new styles and colours may be available in the future. You can sign up to be notified from the product pages if the item does return.

Unfortunately, we do not currently offer price adjustments and discount codes are unable to be applied to orders once they have been placed.

Unfortunately, once orders have been placed, sizes and items are non amendable. Please be careful when selecting items and placing in your shopping bag. 

 

SHIPPING

What are my shipping options?

Please visit the Shipping Page to find all information on options available to your country. Processing and shipping times around busier periods of the year such as Release Days, Holidays and Sales can take 5-7 business days. (yes we get super super busy!)

 


RETURNS

Currently, exchanges are not accepted as we are unable to hold items due to popular demand. If you wish to exchange an item, it is recommended you place a new order for the item you wish to exchange and send back your current item for a refund.

You can return your item within 14 days of shipping. Please note, we cannot accept returns outside of the 14 days, and they will be sent back to you. Please ensure the returned items are unworn, unwashed and undamaged and all tags and labels are still attached and undisturbed. You can request for a return by visiting www.bbxbrand.com/returnscenter 

We aim to process returns within 3-5 working days of being received back in the warehouse. This time can vary in busier periods. You will receive an email confirmation once your refund has been processed. It will appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back to your account.