SHIPPING
Order Processing
Orders placed before 2:30 PM GMT Monday - Friday will be processed on the same day providing all security checks are passed, your order is not on PRE ORDER, have a specific lead time in the item description OR it is our busier periods*. If you are unsure when it is a busy period, you can always email our customer service team to check.
Orders placed after 2:30 PM GMT on Friday will not ship until the following Monday. If further security checks are required, processing won't complete until you provide the requested information. Once orders have been placed, you have a 30 minute window to correct and address mistakes, sizes or add new items if you missed something. Orders can not be cancelled or have discount codes applied once they are placed.
Orders placed after 2:30 PM GMT on Friday will not ship until the following Monday. If further security checks are required, processing won't complete until you provide the requested information. Once orders have been placed, you have a 30 minute window to correct and address mistakes, sizes or add new items if you missed something. Orders can not be cancelled or have discount codes applied once they are placed.
Shipping Transit Time
UK Express Shipping: 1 -2 business days
UK DPD/Royal Mail Shipping: 2-4 business days
USA Express Shipping: 1-3 business days
USA International Economy Shipping: 5-8 business days
Europe Shipping - 2-3 business days
ROW Shipping - 2-5 business days
Canada Shipping - 2-4 business days
(Once orders have been processed, and do not include specific product shipping lead times). Please check the product description before reaching out to us. If your item does have a specific lead time, it will be shipped within that time (as well as other items in your order). Shipping transit times will then apply.
Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery issues or loss reported after the 7 days can no longer be investigated or compensated.
UK DPD/Royal Mail Shipping: 2-4 business days
USA Express Shipping: 1-3 business days
USA International Economy Shipping: 5-8 business days
Europe Shipping - 2-3 business days
ROW Shipping - 2-5 business days
Canada Shipping - 2-4 business days
(Once orders have been processed, and do not include specific product shipping lead times). Please check the product description before reaching out to us. If your item does have a specific lead time, it will be shipped within that time (as well as other items in your order). Shipping transit times will then apply.
Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery issues or loss reported after the 7 days can no longer be investigated or compensated.
Any orders sent back to us as a result of refused or attempted delivery will incur a return shipping fee deductible.
UK, USA, EU taxes and duties
All packages are free of any additional taxes, duties and tariffs on delivery.
ROW taxes and duties
Other countries may apply import or a tax fee which is not including in the shipping cost with Bbx. If a payment is required, it will need to be cleared to release your order from customs. If your order gets returned to us as a result of unpaid or refused taxes or duties, we will deduct the full amount and the the return shipping fee from your order refund or store credit note. Original shipping costs will also not be refunded.
Pre order/Lead time shipping
Items on pre order take approx 4-6 weeks to produce and will ship once they have completed production. Shipping time is not included in the production lead time. The above shipping service times become effective once the item has shipped. If your item has a specific lead time noted on the product page, the above will apply.
*Please allow additional time for processing orders placed on and around release days, holidays and sales. Due to the high volume of orders in busier periods, processing can take approx 5-7 working days which does not include shipping transit time or any specific item lead time which you can find in the item descriptions.
Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative..
When using the DHL OnDemand service, opting for signature releases or for packages to be left/delivered to neighbour, we are no longer responsible for the package and will not accept any claims for lost packages.
*Please allow additional time for processing orders placed on and around release days, holidays and sales. Due to the high volume of orders in busier periods, processing can take approx 5-7 working days which does not include shipping transit time or any specific item lead time which you can find in the item descriptions.
Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative..
When using the DHL OnDemand service, opting for signature releases or for packages to be left/delivered to neighbour, we are no longer responsible for the package and will not accept any claims for lost packages.
