Orders placed before 12PM GMT Monday - Friday will be processed on the same day providing all security checks are passed. If further security checks are required, processing wont complete until you provide the requested information.
Please allow additional time for processing orders placed on and around release days, holidays and sales. Due to the high volume of orders in busier times, processing can take 5-7 working days. Estimated shipping times will then be effective.
UK Delivery Info
Parcelforce Express 24 - Delivery by the next working business day - £9.00
Parcelforce Express 48 - Delivery within 2 working days - £7.50
USA Delivery Info
USA Express - Delivery within 2-4 working days - £30 (We use DHL, Fedex or UPS)
Europe Delivery Info
Europe Parcelforce Priority - Delivery within 1-3 working days - £15
REST OF WORLD
Worldwide Express - Delivery within 2-6 working days - £35 (We use DHL, Fedex or UPS)
Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery problems or loss reported after the 7 days can no longer be investigated or compensated.
Any UK orders sent back to us as a result of refused or attempted delivery will incur a handling fee of 10% of the order value. This will be deducted from your refund.
Taxes + Duties
As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping too. Payment of these amounts will be necessary to release your order from customs on arrival. Please do not refuse delivery. If the item gets returned to us as a result of unpaid duties, shipping charges and return fees of 20% OR full amount whichever greater will be deducted from the refund.
Back Orders + Pre Orders
Items on back order take approx 4-6 weeks to ship as items are made as per your order.
Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative. Shipping times may vary over busy periods and bank holidays.