Your item/s must be unused, unworn and in the same condition as received. The return must requested within 14-days of ordering via our returns initiation process. All original packaging (bags and hangers where they were included free) with swing tags and the zip tie tags must be intact and included. We cannot accept returns if any of these have been removed and the original packaging has been discarded.
In the case where it is evident the item has been worn (leaving makeup residue, washing fabric scents, perfume etc.) or damaged, BBXBRAND reserves the right to deduct the necessary value for cleaning, repair and restock.
You must ensure to include the original order invoice with the returning items. If this has been lost or damaged, contact email@example.com with your order number to receive a copy.
We refuse the right to accept any returns that are believed to be made maliciously, fraudulently or to cause loss, damages or copyrights too BBXBRAND. In the event continuous returns are made, refusal of returns will be considered.
Note: All purchased hangers are non returnable and non refundable. All items on sale can only be changed for store credit.
Any return initiated outside of the 14 day window will not be accepted for refund and will be returned back to you. Once your return has been authorised, items must be shipped back immediately. Orders that are shipped back after a substantial amount of time will not be accepted.
Exchanges are not currently accepted. If you wish to change the size of an item, a new order must be placed and any previous items returned for refund. This is due to us not being able to hold your requested exchange items.
You should follow the above return policy instructions. You will be responsible for any shipping costs to us. All items must be returned in-line with the policy stated above. Any items received that fail to comply with the above, will not be refunded.
Sale item purchases can only be exchanged for store credit. Sale items are:
- Anything marked down at a discounted price
- Any items where a sale/promotional discount code has been applied
- Any items where a holiday sale/promotional discount code has been applied; Xmas Day, Boxing Day, Easter, Black Friday etc.
- Any items purchased in the 3 for £260 deal
Back Orders + Pre Orders
Back orders are opened for selective popular products only. Once back orders are closed, further orders for these items can not be processed.
Items on back order, generally take approx 4-6 weeks to ship. Once orders have been placed, items/sizes can not be amended or cancelled. Items on back order also are non refundable as these items have been specifically made to order however a store credit can be issued only within 14 days of receiving your order should you wish to make a return for store credit please email us at firstname.lastname@example.org as the return initiation portal will not work.
Unpaid Taxes Returns
If an item is sent back to us due to unpaid taxes in the country of delivery, shipping charges and return fees of 20% OR the return amount, whichever greater will be deducted from the refund.
- Visit WWW.BBXBRAND.COM/A/RETURNS/
- Enter your email address and order number (do not include BBX) in the fields and click Start.
- Follow the instructions and select the items you wish to return. Note: Returns approval can take up to 3 business days in our busier periods.
- You will get a confirmation email with the shipping address once the return request is approved. (Return shipping costs are the responsibility of the customer).
- Package the item/s you wish to return in suitable protective packaging and include your returns slip.
- To ensure your return reaches us, we recommend you send goods using a secure trackable service as a minimum. (we will not be liable for any loss)
- Mark your parcel as RETURN to ensure quick and easy customs clearance.
RETURNS ADDRESS: BBXBRAND, UNIT 1002, 198-202 Waterloo Road, Birmingham, UK, B25 8LD
Items must be returned to us via a tracked and signed for service so that you as the customer and we as the receiver can track parcel progress. While we cover the shipping cost for orders, the return shipping charges remain the responsibility of customer.
Ensuring your return reaches us will also remain the responsibility of the customer and any issues with the chosen courier cannot be resolved on your behalf.
Please clearly mark the package as a return for customs declaration if you are returning from outside the UK. If items are not marked as a return and as a result, BBXBRAND is charged import taxes, this amount will be deducted from your order refund.
We aim to process all refunds and store credits within 5-7 working days of receipt back to the warehouse. This time may vary across seasonal periods which are busier, sale periods or UK bank holidays.