We hope you love everything you order from us but if something isn't quite right, you have 14 days to request a return from the day of shipping (including this day) and 10 days (UK) / 14 days (International) to get your item(s) delivered back to us from the date of your approval (including this day).

We've tried to make everything as easy as possible for you, so there isn't any need to email us for return instructions.

NOTE: Where tracking details are not uploaded to the portal or your return is not handed to the courier of the pre-paid label within 7 days, the return will automatically be closed.

1. Scan the QR code attached to the ribbon on your item OR visit our Returns Portal to start your return request.

2. Locate your order by entering your order number and your email address.

3. Select the item(s) you would like to return and the reason for returning.

4. Select whether you would like to receive a refund back to your original payment method or a store credit.

NOTE: Eligibility will determine the options given.

5. Choose whether you would like to ship the item(s) back with a courier of your own choice or use a pre-paid Bbx return label.

NOTE: Your original shipping fee is always non-refundable. If you use a pre-paid Bbx return label, the cost will be deducted from from your refund amount.

When using your own return label, we recommend using a suitable signed and tracked service. Return shipping remains the customer's responsibility until the parcel is safely delivered back to our returns address and will not be reimbursed. Any customs charges or shortfall in return postage will not be covered by us. Refunds will not be issued while your return is still in transit. If your return does not reach us and no attempt is made to recover it, a refund cannot be issued.

Any returns received outside of the allowed period may be rejected or have store credit issued for the late return.

Items must be:

Unused, unworn and returned in the same condition received, with ALL original packaging. Returned with all swing tags, return tags, hygiene stickers and "do not remove" ribbons/zip ties fully intact. Free of makeup, residue, washing detergent, perfume or fabric scents. Free from any alterations or damage, including damage caused during trying on.

It's important that all members of our community receive items in the best condition so where it is evident that a returned item does not meet the above conditions, your return may be rejected or have a fee of up-to 30% to cover; restocking, repair or cleaning.

We reserve the right to refuse any returns believed to be made from stylists, maliciously, fraudulently or with the intention of causing loss/damage to Bbx. Where excessive or continuous returns are identified, future returns may also be refused.

Returns sent back without submitting a return request will be rejected and returned to you.

We do not currently. Please return your item for a refund and place a new order.

Where bundle item(s) have been purchased, all item(s) within the bundle must be returned together. If only part of a bundle is returned, full price will be charged for any item(s) kept. Bundle purchases are only eligible for a store credit refund if returned.

From time to time, we may include free item(s) in with your order. These will not substitute any item(s) purchased and are just a little thank you gift.

Where a Buy One Get One Free (BOGOF) offer has been used all items must be returned, including the free item in the case of a return. The BOGOF offer is only eligible for a store credit refund as it is a sale promotion offer. In the case the free item is not returned, the full price of it will be deduced from your refund.

Sale items can only be returned for store credit.

Sample Sale items are final sale and cannot be returned, refunded or exchanged.

Welcome discount codes are exempt from the sale policy where they have been used fairly, in-line with their intended distribution and have not been misused by repeatedly signing up as a non-new or returning customer.

Sale items include:

• Items marked down to a discounted price.
• Items purchased using a sale, promotional or holiday discount code including, but not limited to, Christmas, Boxing Day, Easter, Black Friday, Summer promotions and checkout-,secureit- discount codes.

Store credits are valid for a period of 6 months from the date of issue. They can be used across the site or split across multiple orders within their validity period. Any returns made for purchases using a gift card or store credit will be refunded back to the original gift card or store credit, not to a bank card. Expiration dates will not be reset or extended in the event of a return.