Once orders are placed, you have 30 minutes to edit shipping details, items or sizes. You will be displayed with editing options at checkout after payment and there is also a link in your order confirmation email to take you to the editing page. If you have opted to add more items to your order, a further payment will be needed. If the payment is not completed, your order will revert back to the original items only.

Due to our warehouse processing, once an order has been placed and enters processing, we are unable to cancel, intercept or stop the parcel before dispatch. We may also be unable to amend any details that have not been made within the 30 second window.

This does not affect your right to return eligible items in accordance with our Returns Policy.

UK DPD Shipping | 2-3 business days
UK DHL Express Shipping | 1-2 business days
Europe DHL Shipping | 2-4 business days
USA DHL Express Shipping | 1-3 business days
Canada DHL Express Shipping | 2-4 business days
Middle East DHL Express Shipping | 2-4 business days
ROW DHL Express Shipping | 2-4 business days

Order processing times and Shipping transit times should be accounted for separately. Orders are dispatched within 1-3 business days after it is placed as this time is used for processing. If further security checks are needed, processing may take a little longer. Kindly provide any information that is required to ensure there are minimal delays.

Order processing in busy periods such as release days, sales, holidays, bank holidays ect can take a little longer and up to 7 business days.If you are worried about receiving in time or need it for a specific date, kindly reach out to our customer service team who will be able to confirm if we are in a busy processing period.

You have a 30 minute window which allows for edits to your order. This can be done directly from the checkout page after payment or through a link in your order confirmation email.

You can add more pieces, change pieces/sizes or change shipping details but you will not be able to cancel your order or downgrade the order to less of the original order value.

You have a 30 minute window which allows for edits to your order. This can be done directly from the checkout page after payment or through a link in your order confirmation email.

You can change the size of the item(s) in your order providing the size you want is still in stock.

After the 30 minute window has passed, we are unable to accept any changes to the order due to our warehouse processing system.

Order processing times and Shipping transit times should be accounted for separately. Orders are dispatched within 1-3 business days after it is placed as this time is used for processing. If further security checks are needed, processing may take a little longer. Kindly provide any information that is required to ensure there are minimal delays.

Order processing in busy periods such as release days, sales, holidays, bank holidays ect can take a little longer and up to 7 business days.If you are worried about receiving in time or need it for a specific date, kindly reach out to our customer service team who will be able to confirm if we are in a busy processing period.

Your order is safe from tariffs! No additional fees will be required at the checkout or on delivery.

For domestic UK shipping with DPD, you can use their delivery options services and opt for your package to be delivered to a safe place, to a neighbour, pickup shop or a different date.

For DHL UK and international deliveries DHLs OnDemand service allows you to select a vacation hold, deliver to a safe place or to a neighbour.

NOTE: When using any of the above services, you will become solely responsible for the delivery of the package and the courier or Bbx will not take any liability or issue a refund if the package is lost or stolen.

Checkout+ can be added to your order for a fee of £4.99 / $8 giving you protection on damage, theft (subject to approval) and making your order eligible for free returns.

The fee is a one off fee per order and is non-refundable in the case you return your order.Add your content here.

We are not able to apply discount codes that have expired already to your order. We are also unable to apply any working discount codes to your order once it has been placed.

Welcome discount codes are sent directly to your email once you sign up with a valid email address. If you don't see it in your inbox, please check your spam/junk folder.

All auto issued discount codes do have an expiration date which is shown on the email you recieved it in. Please check that carefully as the code will not work after that.

Discount codes can not be combined with each other. For example, if you have a welcome discount code, it can not be used along site any other discount code so this could be a reason the codes are not working.

If you believe it is still valid, you can reach out to our team for more help.

All store credits are valid for a period of 6 months from the day and date they are issued. Once the store credit has expired, it can not be reinstated and used.

All payments made with a store credit will have refunds sent back to the same store credit and not your bank card.

The store credit number will not change so you can use it again on a new purchase.

In the case of a return, the store credit expiration date will not reset or extend and so the expiration date will always remain the same.

Yes, returns are accepted for refund to original payment method or to store credit based on eligibility.

Items must be:

Unused, unworn and returned in the same condition received, with ALL original packaging. Returned with all swing tags, return tags, hygiene stickers and "do not remove" ribbons/zip ties fully intact. Free of makeup, residue, washing detergent, perfume or fabric scents. Free from any alterations or damage, including damage caused during trying on.

It's important that all members of our community receive items in the best condition so where it is evident that a returned item does not meet the above conditions, your return may be rejected or have a fee of up-to 30% to cover; restocking, repair or cleaning.

We reserve the right to refuse any returns believed to be made from stylists, maliciously, fraudulently or with the intention of causing loss/damage to Bbx. Where excessive or continuous returns are identified, future returns may also be refused.

Returns sent back without submitting a return request will be rejected and returned to you.

You have the option to ship item(s) back with a courier of your own choice where there will be no charge from us for return or use a pre-paid Bbx return label which is chargeable.

NOTE: Your original shipping fee is always non-refundable. If you use a pre-paid Bbx return label, the cost will be deducted from from your refund amount.

Our team aim to process returns within 7-10 business days but this can vary in very busy periods.

We do not have any control over the time your return package is in transit so we kindly ask you keep an eye on your tracking as well as an email that you'll receive once the package is marked as delivered back to us?

We are not able to action any refunds until your return has come back to us safely and has been carefully checked/processed by our team.

We do not currently accept exchanges. Please return your item for a refund and place a new order.

A large number of our items are not restocked to keep them exclusive. You can sign up for a notification in case it does come back directly from the product page.

All you need to do is select your size and select notify me. Please leave you details so that if the requested size does come back, a notification can be sent to let you know.

There is. Depending on your country, you will see the option to split your purchase value into payments via Klarna or Clearpay.