All orders placed on BBXBRAND.com are subject to payment verification and security checks prior to processing. These checks are completed with the information provided on your order in-line with fraud prevention agencies. Orders higher in value, may be subject to additional checks where additional verification is requested.
Orders generally take 1-2 days to process and ship. This time should be taken into consideration as well as shipping time and can vary if your order requires further verification, has missing information or during busier times of the year.
Once orders have been placed, items, sizes and shipping details can not be amended due to security reasons. We are also unable to cancel any orders once they have been placed as they begin processing immediately.
Release Day Order Processing: Please allow additional time for processing orders placed on and around release days. Due to the high volume of orders, processing of orders can take up to 5 working days. Estimated shipping times will then be effective which can be found on the shipping information page.
Back Orders: Back orders are opened for selective popular products only. Once back orders are closed, further orders for these items can not be processed. Items on back order, generally take approx. 4-5 weeks to ship. Once orders have been placed, items/sizes can not be amended or cancelled. Items on back order also are non refundable as these items have been specifically made to order, however a store credit can be issued only within 14 days of receiving your order should you wish to make a return.
Store Credit/Discount Codes: Please note both store credits and discount codes can not be used together in one transaction. Store credits will remain active for 6 months from issuing.