Once orders are placed, you have 30 minutes to edit shipping details, items or sizes. You will be displayed with editing options at checkout after payment and there is also a link in your order confirmation email to take you to the editing page. If you have opted to add more items to your order, a further payment will be needed. If the payment is not completed, your order will revert back to the original items only.
Due to our warehouse processing, once orders have been placed, we are unable to cancel or amend any details that have not been made by you within the 30 second window.
Order Processing
Order processing times and Shipping transit times should be accounted for separately. Orders are dispatched within 1-3 business days after it is placed as this time is used for processing. If further security checks are needed, processing may take a little longer. Kindly provide any information that is required to ensure there are minimal delays.
Order processing in busy periods such as release days, sales, holidays, bank holidays ect can take a little longer and up to 7 business days. If you are worried about receiving in time or need it for a specific date, kindly reach out to our customer service team who will be able to confirm if we are in a busy processing period.
Full shipping policy