ORDER PROCESSING
Orders placed before 2:30 PM GMT Monday - Friday will be processed on the same day providing all security checks are passed, your order is not on PRE ORDER, have a specific lead time in the item description OR it is our busier periods* If you are unsure when it is a busy period, you can always email our customer service team to check. Orders placed after 2:30 PM GMT on Friday will not ship until the following Monday. If further security checks are required, processing won't complete until you provide the requested information. Our shipping partner is DHL - When using the DHL OnDemand service and opting for signature releases or for packages to be left/delivered to neighbour, we are no longer responsible for the package and will not accept any claims for lost packages.
*Please allow additional time for processing orders placed on and around release days, holidays and sales. Due to the high volume of orders in busier periods, processing can take approx 5-7 working days which does not include shipping transit time or any specific item lead time which you can find in the item descriptions.
Once orders have been placed, the order, its items, sizes or addresses can not be amended or cancelled as our warehouse team work within order fulfilment processing guidelines and it is impossible to find 1 order amongst hundreds of orders to attempt to change/pull out. Our customer service teams work different hours to our warehouse team so communications to request such amendments or cancellations are impossible.
Please note all above information is not relevant if your item has a specific shipping lead time in the description or is on PRE ORDER. Please check the product description before reaching out to us. If your item does have a specific lead time, it will be shipped within that time (as well as other items in your order). Shipping transit times will then apply.
SHIPPING TRANSIT TIME
(ONCE ORDER HAS BEEN PROCESSED, DOES NOT INCLUDE SPECIFIC ITEM LEAD TIME)
UK SHIPPING - 1-2 business days
USA SHIPPING - NO ADDITIONAL TAXES ON DELIVERY - 2-4 business days
EUROPE SHIPPING - 2-3 business days
ROW SHIPPING - 2-6 business days
CANADA SHIPPING - 2-4 business days
Delivery times can vary due to customs clearance which we have no liability or control over. Customers are advised to monitor their order tracking information and must notify us within 7 days from dispatch if there are any problems with the delivery. Any delivery issues or loss reported after the 7 days can no longer be investigated or compensated.
Any orders sent back to us as a result of refused or attempted delivery will incur a return shipping fee.
Note: We do not ship to PO BOX addresses. If an order is placed for a delivery to a PO BOX address, we will reach out to you for an alternative.
USA TAXES + DUTIES
All packages are free of any additional taxes, duties and tariffs on delivery.
ROW TAXES + DUTIES
As the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping too. Our shipping fee does not cover taxes. If a payment is required, it will need to be cleared to release your order from customs onto delivery. If your order gets returned to us as a result of unpaid or refused taxes & duties, we will deduct the full amount and the the return shipping fee from your order refund or store credit note. Original shipping costs will also not be refunded.
PRE ORDER/LEAD TIME SHIPPING
Items on pre order take approx 4-6 weeks to produce and will ship once they have completed production. Shipping time is not included in the production lead time. The above shipping service times become effective once the item has shipped. For more information on pre orders, please check the returns section of our site.
